Last updated 9 November 2026
Try before you pay
Every new account gets a 5-day free trial with no card needed, so you can see your matched jobs and documents before paying anything.
No surprise charges
Pro packs are one-off payments for a fixed period. They never renew automatically, so there is nothing to cancel.
When we refund
Because you can try JobPao free before you pay, Pro packs are not refundable once your Pro time has started, except in these cases:
- Charged twice or by mistake: we always refund the extra payment.
- A fault on our side: if JobPao stops working for you and we cannot fix it, we refund the days you could not use.
- Where the law gives you a right to a refund, such as the UK and EU rule below.
If you live in the UK or EU: 14 days to cancel
By law you can cancel a card purchase within 14 days. Pro starts as soon as you pay, so at checkout you tick a box asking us to start it straight away. If you then cancel within 14 days, you pay only for the time you had: we refund the days you have not used, worked out by days. For example, cancelling on day 4 of a 30-day pack returns 26 of 30 days' price.
Your Pro access ends when the refund is made. To cancel, email us as shown below; saying "I want to cancel" is enough.
Fair use
We may decline new purchases from anyone who keeps buying Pro and cancelling after using it, or who opens extra accounts to get more free trials.
How to ask
Email hello@jobpao.app from your account email and include your payment reference (the order number on your receipt, or your bKash transaction ID). We reply within 3 working days.
How you get the money back
- Card payments are refunded by Creem, our reseller, to the same card. Your bank may take 5 to 10 working days to show it.
- bKash payments are sent back to the bKash number you paid from.
When a refund is made, the Pro time from that payment is removed from your account.
Questions? Write to hello@jobpao.app. See also our Terms, Privacy Policy and Refund Policy.